Important Information About Our Services
Who are we and what do we do?
We are a Claims Management Company that assists clients in making claims in relation to minor personal injury claims which are eligible for submission over the Official Injury Claim portal.
One Call Legal Services Limited whose registered office is One Call House Unit 2, Albion Trading Park, Holyhead Road, Handsworth, West Midlands, B21 0AF, company number 09871627 (“We, us, our ”). One Call Legal Services Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 1015975.
Our permitted business is to provide advice, investigation or representation in relation to a personal injury claim.
You can check this on the FCA’s Register by visiting the FCA’s website: www.fca.org.uk/firms/financial-services-register or by contacting the FCA 0800 111 6768
Who is The Financial Conduct Authority?
The FCA is the independent watchdog that regulates financial services. This document is designed to be given to consumers considering buying certain financial products and services. You need to read this important document. It explains the services you are being offered and how you will pay for it.
INFORMATION ABOUT OUR PERSONAL INJURY COMPENSATION CLAIM SERVICE
What does our services involve?
We will undertake a thorough assessment of your potential claim. To allow us to do this you will need to supply us with all relevant details of the road traffic accident you have been involved in, including details of your injuries together with supporting paperwork and medical reports. You must provide the firm with all relevant paperwork needed to assess and pursue your claim, sign all required documentation, and communicate all relevant information throughout the claims process. The information you supply will be assessed to establish whether you have a valid case for compensation. We will only recommend that a claim is submitted if we are of the view that you have valid grounds to make a claim.
What We Need From You?
In order to pursue the claim, we will need you to supply some documentation to us. This includes:
• A signed copy of our Terms of Engagement Agreement
• Details of the road traffic accident
• All other documents, including those in electronic form, that are in your possession that are relevant to the claim, and which give evidence of the fact of the claim.
• Should the claimant admit liability, you will need to attend a medical examination (see below)
Update on Progress and Keeping you Informed and Other Actions
We will keep you updated on the progress of your claim by written correspondence (email/letter/SMS) or orally by telephone or video call. At the very least, we will update when the following developments occur.
• Confirmation that we have submitted your compensation claim to the Official Injury Claim (OIC) service
• Confirmation that the OIC has acknowledged receipt of your compensation claim.
• As part of the claim process, should the claimant admit liability for your sustained injuries, you will be required to attend a medical examination to assess your injuries, this will be paid for by the defendants insurer. You would only be charged if you failed to attend the set appointment
• We will promptly let you know whenever there is a meaningful update on your claim
• If there has not been a meaningful update in 3 months, we will inform you of this.
• We will promptly let you know in writing if we receive any settlement offers and will give your our view as to whether we consider you should accept or refuse the offer, the decision to accept or refuse though will be yours
• We will promptly relay your decision to accept or refuse to the defendants insurer
How much will you have to pay for our service?
We do not charge a fee for assessing your potential claim and then advising whether we consider you have valid grounds for making a claim.
We will charge a fee to you on a No Win, No Fee basis. Therefore, you will not pay us a fee if your claim is unsuccessful. If successful, you will pay us a management fee of 25% plus VAT of the gross compensation awarded.
Examples of fee calculations with and without VAT
1. You receive £500 in compensation. Our fee would be £125 (£150 with VAT)
2. You receive £1,000 in compensation. Our fee would be £250 (£300 with VAT)
3. You receive £1,500 in compensation. Our fee would be £375 (£450 with VAT)
4. You receive £2,000 in compensation. Our fee would be £500 (£600 with VAT)
Please note that if you have an existing liability due to the defendant or if you have been subject to or become subject to a bankruptcy, a debt relief order, an IVA, sequestration or a similar arrangement, the compensation awarded might be used to offset this debt. If this is the case, you will still be liable for our fee as detailed above. The fees above are based on the Compensation amount, which is the amount before any debts or taxation is repaid our other deductions.
If you are a discharged bankrupt, it is possible that your creditors remain entitled to any future compensation you receive. Please contact your insolvency Practitioner if you are in any doubt.
We will make an enquiry via the defendants insurance company to establish if any offsetting liability exists between you and the defendant and will inform you in writing if we are told that an offsetting liability does exist and explain how that might impact the compensation amount you may receive.
Regardless of any offsetting of the compensation awarded, our fee calculated on the amount of compensation awarded before any deductions will remain due.
Payment of compensation, after any offsetting liability that might exist as described above, will be made directly to you by the defendants insurance company. Our payment terms require you to settle our invoice without undue delay after compensation has been awarded, regardless of whether the compensation amount is subject to any offset.
Your cancellation rights
After signing the Terms of Engagement, you have the right to cancel within 14 days. After 14 days, our fee will apply if your claim is successful. You will not pay a fee if your claim is not successful.
WHAT HAPPENS IF YOU HAVE A COMPLAINT?
If you wish to register a complaint please contact us:
Write to: Andy Murfin
One Call Legal Services Ltd
One Call House
Unit 2, Albion Trading Park
Holyhead Road
Birmingham
B21 0AF
Email: andy@onecalllegal.co.uk
Telephone: 0121 374 2045
We will do our best to resolve your concerns however, if we do not resolve the complaint to your satisfaction, you may be entitled to contact The Claims Management Ombudsman at:
Exchange Tower
Harbour Exchange Square
Isle of Dogs
London
E14 9SR
0800 023 4567 or 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk